SHIPPING & RETURNS
Shipping Policy
Welcome to ShanaiDominique.com's Shipping Policy section. We are delighted to provide you with information about our shipping methods, packaging and costs. Our goal is to make your shopping experience as seamless as possible. We offer free shipping on orders over $50 and a flat rate of $5 for orders under $50. We use USPS and UPS for shipping and offer standard and express shipping options. Please allow 3-7 business days for standard shipping and 1-3 business days for express shipping. If for any reason there is an issue with your order, we will contact you immediately to resolve the issue. We appreciate your patience and understanding as we work to ensure your satisfaction.
Return & Exchange Policy
At ShanaiDominique.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 30 days of purchase. To be eligible for a return or exchange, the item(s) must be unused and in the same condition as when you received them. To initiate a return or exchange, please contact our customer service team at [insert email address] with your order number and reason for return or exchange. We will provide you with a return shipping label, and once we receive your item(s), we will process your refund or exchange. Please note that we do not accept returns or exchanges on gift cards, sale items, or final sale items. Also, the customer is responsible for all return shipping costs. If you have any questions or concerns about our return and exchange policy, please contact our customer service team and we will be happy to assist you.